Mass Delete for Jira - FAQs

Will email notifications be sent for the deleted issues?

For Jira DC (on-premise), the email notifications are disabled for issues removed by Mass Delete since version 1.3.2.

In case of Jira cloud, the notifications will be sent because the Jira API does not provide a way to silence the notifications. If that's undesirable, you can temporarily adjust the project notification scheme for the duration of the process.

Security

Jira Cloud

During the installation, Jira will create an artificial "user" representing the add-on in the system. The user is called "Mass Delete" and is visible in User Management like a regular user account (but it does not count toward the user limit). The add-on will use this account to communicate with Jira.

To control what the app can do, adjust the permissions of this artificial user. If your Jira is set up to allow new users access to certain issues or the capability to remove them, it is essential to configure the permissions prior to utilising the Mass Delete feature in Jira. Otherwise, the app will be unable to operate, acting on fewer issues than expected or even reporting errors related to a lack of project or issue visibility or authorisation to remove issues.

Jira DC

When used in Jira DC, Mass Delete performs all operations as the user who is currently logged in. Issues will be removed using the access rights of the user who created the deletion job.